Faulty or incorrectly delivered products
If you receive a faulty product, an incorrect item or the wrong quantity, contact info@scaffshop.lt. Include the order or invoice number, the product, a description of the problem and photos where helpful. We do not require hidden defects to be discovered on the delivery date.
Repair, replacement, a price reduction or a refund is addressed in accordance with applicable law and the buyer’s rights.
The guarantee does not cover normal wear and tear or defects or damage caused by misuse, failure to follow the manufacturer’s instructions, improper maintenance or storage. This does not restrict statutory rights relating to manufacturing defects or other lack of conformity for which the seller is responsible.
Non-faulty returns for business customers
Returns or exchanges for companies and people buying for their business or profession must be separately agreed in writing. The consumer’s 14-day right to withdraw from a distance contract does not automatically apply to these purchases. Please contact us to agree the arrangements before sending products back.
Consumer distance purchases
A consumer buying for personal purposes unrelated to business or professional activity can withdraw from a distance contract within 14 calendar days of receiving the goods, subject to statutory exceptions. Send a clear notice before the deadline to info@scaffshop.lt or the seller’s contact address stated in the terms. Merely opening packaging or classifying a product as PPE does not in itself remove the right of withdrawal.
The return shipping and reimbursement deadlines, costs and a sample withdrawal statement are provided in section 8 of our purchasing and supply terms. These provisions do not restrict rights relating to faulty products.
